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Saylor PT Lake Mary

Saylor Physical Therapy Lake Mary

Insurance and payment options

We understand that you are in pain and not sure what to expect from your first physical therapy visit. Don’t worry, we have made preparing for your first visit with us a breeze with our “Frequently Asked Questions.” 

What to wear?
You should always wear comfortable, athletic attire to physical therapy. If you are being seen for a lower-extremity problem (i.e. knee, hip, leg, etc.), we ask that you bring/wear shorts and sneakers.

If you have an upper extremity issue (i.e. shoulder, elbow, etc.) please wear clothing that will allow exposure of the area to be examined, like a t-shirt or tank top. You are always welcome to change in our private treatment rooms.

What to bring?
When you head out the door for your first appointment, there are a few items we ask you to bring along:

  • Completed New Patient Paperwork Forms (DOWNLOAD BELOW)
  • A Photo ID
  • Your Insurance card(s) or Workers Comp/Auto claim #
  • Your physicians prescription (if required by your insurance)
  • Your Copayment (if required by your insurance plan)
  • A List of any Medications you are currently taking
  • Any Medical Records or Imaging results (MRI films) your Physician has provided

To make your first visit easier, we encourage our new patients to complete the necessary paperwork ahead of time and at your leisure.

Please click and print out the New Patient forms below, then either bring them completed with you to your first appointment or email: them directly to our office prior to your first visit.


Saylor Physical Therapy - Lake Mary
Saylor Physical Therapy - Lake Mary

If you have any questions about your appointment contact us today!

What to expect during your appointment?
On your initial appointment, your physical therapist will perform an evaluation to assess your injury/impairments. Your evaluation will include a thorough personal history, a review of symptoms, and various tests and measures to gain a more specific understanding of your diagnosis. Upon completion of your evaluation, a treatment program will be designed to address the problems identified, and together you and your therapist will establish functional goals.

How long will my visit last?
At Saylor Physical Therapy, all office visits are Personalized, Individual and for One Full Hour. This allows for quality treatment time and quicker recovery!

How often will I have therapy sessions?
Your treatment program is personalized depending upon your condition and plan of care. Your therapist will be able to give you an estimate of treatment duration after your initial evaluation. Because our patient visits are always One Full Hour, we typically are able to decrease the overall number of visits needed and shorten your recovery time.

How do I schedule follow-up appointments?
Appointments are made with the front office staff or with your physical therapist. You should check in and out with them at each visit.

Who will be involved in my physical therapy?
Our Physical Therapy services are provided only by licensed physical therapists. Your specialized treatment program does NOT involve a multi-team approach, therefore, you are never passed off to an assistant or another staff member during your visit with us.

Will I always see the same therapist?
It is our policy to schedule you with the same Physical Therapist for each of your visits to our clinic. Occasionally, substitutions must be made because of therapist staff vacation, illness, or participation in continuing education courses.

Saylor Physical Therapy - Lake Mary
Saylor Physical Therapy - Lake Mary

 Do you accept my Insurance Plan?
Yes, we accept all Insurance Plans. We are an In-Network Provider with Medicare and an Out-of-Network Provider with all other insurance plans to be able to offer the best Physical Therapy care for every patient.

**Most insurance carriers offer Out-of-Network benefits. If your deductible has been met, we will accept reimbursement from your insurance carrier and it costs you $0.00 to come to our office. *Please note your insurance benefits depend upon your insurance plan and deductible. However, regardless of your Insurance Plan and Coverage, we will work with you and determine a plan that meets your needs and budget. We believe every person deserves to be pain-free and have the BEST physical therapy care.

What should I do if I am unable to make my appointment?
In order to accommodate each patient’s schedule, reserving time slots for treatments is very important to operate our facilities efficiently. Canceling an appointment at the last minute or failing to come in for a session limits our ability to meet the scheduling needs of our other patients. Therefore, we request that all cancellations be made at least 24 hours in advance of an appointment. A cancellation fee will be charged for cancellations with less than 24-hour notice.

Will my doctor be kept updated on my treatments and progress?
Absolutely. A copy of your initial evaluation will be sent to your referring physician, along with regular progress notes to keep your physician updated on your progress and current functional status. Communication with all parties is an important part of your treatment program.

What will happen when I am discharged?
Upon discharge, you will be adequately prepared to leave physical therapy, and your home exercise program will be updated accordingly. You may contact your physical therapist anytime with questions or concerns.

"I highly recommend Saylor Physical Therapy and it is by far the best PT place we have been to! My son started seeing Heather Kennedy after a sports injury and I quickly realized she is very passionate about her patients’ care and is very thorough and knowledgeable. She takes her time to explain everything to him and ensure he walks away with not only less pain and more mobility, but have knowledge of his body mechanics to prevent injuries. The environment is also very pleasant and all staff including front desk, PTA (Alex) and other Physical Therapist are very friendly and professional."

Maryan H. - Lake Mary

“I came to Saylor Physical Therapy with shoulder pain and lack of mobility in my left shoulder. I was taking medication for relief. After eight sessions I was no longer in pain and had increased my range of motion. Not only was the pain gone but I had exercises that I could continue on my own. When I started working with the therapist my goal was to no longer need medication for my pain and that goal was reached.”

Judy A. - Lake Mary

"Meghan Chamberlain is the GOAT of physical therapy! She worked with me prior to my knee replacement and set me up for a successful recovery. She set the expectations on things I would need to do to be a successful knee replacement patient. After the surgery she had me walking without out any assistance after our 1st meeting. I was so surprised by how fast I was able to be at a full range of motion (because of Meghan, my Dr. was also surprised). She pushed me; however, she knows when to stop. I also did 8 weeks of dry needling with Meghan and was able to postpone my knee surgery by 6 months. This process was scary at first, but she made it very comfortable and talked me through the entire process! I felt a lot of relief while going through the dry needling process!"

Patricia B. - Lake Mary

Services at Saylor Physical Therapy Lake Mary

Neck & Back

Shoulder, Elbow
& Hand Pain

Hip & Knee

Foot & Ankle

 Sports Therapy &
Injury Therapy


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Saylor PT Lake Mary
925 Williston Park Point,
Suite 1001
Lake Mary, FL  32746



P 407-732-6927  
F 407-732-6928



Mon  7 am–7 pm
Tues  7 am–7 pm
Wed  7 am–7 pm
Thu  7 am–7 pm
Fri  7 am–7 pm
Sat  Closed
Sun  Closed